Refund & Cancellation Policy

1. General Donation Policy

As a registered non-profit organization, contributions made to Reaching Sky Foundation are voluntary charitable gifts intended to support our youth programs and community health initiatives. Therefore, donations once completed are generally non-refundable.

2. Duplicate or Erroneous Transactions

We recognize that technical glitches, banking network timeouts, or human error can occasionally result in duplicate debits or incorrect transaction amounts. In such exceptional circumstances:

• The donor must notify Reaching Sky Foundation within 7 calendar days of the transaction date.
• The notification must be sent via email to contact@reachingsky.org with proof of transaction, bank reference number (UTR), and transaction date.
• Upon verification by our finance desk, any verified duplicate or erroneous debit will be refunded to the original source account within 7 to 10 business days.

3. Cancellation of Recurring Pledges

Donors who have set up recurring monthly or annual contribution instructions via payment aggregators may cancel future auto-debits at any time by notifying us at least 5 business days prior to the scheduled deduction date.

4. Tax Exemption Implications

If a tax exemption certificate under Section 80G has already been issued to the donor for a disputed transaction, the refund cannot be processed until the original receipt is formally cancelled with tax authorities.

5. Contact Our Finance Desk

For any payment or donation assistance, please reach out directly:

Reaching Sky Foundation • Finance Department
New Delhi
Email: contact@reachingsky.org